Family-owned in Arlington, Texas · Fine jewelry, made personal

Client Care

Couple’s hands, her diamond solitaire engagement ring in focus
Raise a Concern

Tell Us What You Need

Questions, returns, repairs or feedback, every message reaches a real person, and we reply within one business day.

Your Journey With Us

Every Step, Taken Care Of

Here is exactly what happens, and who helps you, from the moment you start looking until long after your piece arrives.

  1. Diamond rings worn on a hand against a soft white shirt
    Step 1 · Discover

    Choose Your Piece

    Browse by category, shape and metal, or visit the atelier to see stones in natural light.

    • Diamond shape & metal filters
    • Ring-size guide and free sizer
    • Live chat with the Diamond Concierge
    Browse the Collection
  2. Diamond hoop earring and stud worn in a natural close-up
    Step 2 · Advise

    Personal Consultation

    A jeweler answers every question on cut, clarity, certificates and budget, in store or on video.

    • In-atelier or virtual appointment
    • Side-by-side stone comparison
    • Grading certificate walkthrough
    Book an Appointment
  3. Solitaire diamond pendant worn with a white shirt
    Step 3 · Secure

    Order & Payment

    Checkout is encrypted end to end. You receive an order confirmation and invoice by email immediately.

    • Major cards & secure online payment
    • Instant confirmation & invoice
    • Billing questions answered same day
    Payment FAQs
  4. Diamond halo ring worn on a hand in soft daylight
    Step 4 · Craft

    Crafting & Quality Check

    Your piece is set, polished and inspected stone by stone before it is approved to leave the bench.

    • Hand-setting by master jewelers
    • Multi-point quality inspection
    • Photos on request before dispatch
    About Custom Pieces
  5. Clover and tennis bracelets styled with a cream knit sleeve
    Step 5 · Present

    Signature Packaging

    Every order is boxed in our signature case with its certificate, care card and an optional handwritten note.

    • Signature presentation box
    • Certificate & care guide included
    • Gift note and discreet packing
    Gifting Options
  6. Diamond tennis bracelet worn on a wrist in natural daylight
    Step 6 · Deliver

    Insured Shipping & Delivery

    Fully insured, signature-required delivery with live tracking from our door to yours.

    • Tracking link by email & SMS
    • Signature on delivery
    • Delivery issues resolved first
    Track My Order
  7. Couple holding hands with a diamond engagement ring
    Step 7 · Adjust

    Returns & Exchanges

    Not quite right? Start a return or exchange within the return window and we arrange an insured pickup.

    • Insured return pickup
    • Exchange, resize or refund
    • Refund to the original payment method
    Refund Policy
  8. Solitaire engagement ring worn on a hand in natural light
    Step 8 · Care

    Warranty, Cleaning & Repairs

    Complimentary cleaning and inspection, plus repairs and re-tipping to keep every stone secure for life.

    • Complimentary cleaning & inspection
    • Repairs, re-plating and re-tipping
    • Resizing for pieces we made
    Request a Repair
  9. Diamond drop earring worn in a natural lifestyle close-up
    Step 9 · Share

    Review & Feedback

    Tell us how we did. Every review is read by our team, and every concern is answered personally.

    • Review your piece and service
    • Share photos wearing it
    • Direct line to our care manager
    Leave Feedback
  • InsuredShipping on every order
  • 30 DaysReturns & exchanges
  • LifetimeCleaning & inspection
  • 24 hReply to every concern
Answers

Frequently Asked Questions

Use our printable size guide, request a complimentary ring sizer, or have a jeweler size you in the atelier.